Field notes
Operations, the long form.
Playbooks, post-mortems, and what we're learning from running operations for modern teams.
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The twelve-week operations audit — our internal framework
The exact framework we use to diagnose where operations are leaking, scoped across three two-week sprints. Adapted from internal use; share freely.
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Why we don't believe in 24-hour onboarding
Twenty-four-hour onboarding sells well. It does not run well. An argument for measured kickoffs, written by an operator who has seen too many quick…
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How we rebuilt a Series A SaaS's CRM in eleven days
A teardown of a real engagement: from 6 disconnected sheets to a single source of truth in HubSpot, with the workflows, the missteps, and…
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